We try to publish as much useful information as possible about each of our products, to help you purchase the items that suit you best.

If you can't find the information you're looking for on our product pages, please do not hesitate to contact customer service and we will do our best to answer your questions as quickly and completely as possible.

If you already have an account, you can change your details by logging into your account. Simply choose "Change Address".

When you want to shop with us or access your account, we ask you to sign in. If you cannot remember your password, just type your email address in to the "Forgotten Your Password" box on the sign in page, and we will send you a reminder which includes your password.

You can change your password, main email address or any of your other details at any time just by signing in to your account. If you still have problems signing in, or have any other queries, please contact Customer Service.

Creating an account is not necessary, but will allow you to order without having to fill in your details every time you shop with us. You will also be able to view your order history and track your current orders.

Our stockists are currently not able to provide returns in store for purchases made online. Please read our Return Policy for more information or contact us.

You should not machine wash your Kånken as this will ruin the water resistance of the material Vinylon-F. Instead, you should hand wash your Kånken with lukewarm water and a soft brush.

No, since Kånken is not made of G-1000 but of Vinylon-F it is not recommended.

There can be some surplus dye. To avoid colour bleeding we recommend that you rinse the backpack in lukewarm water before usage. Take care when wearing with light coloured clothing.

We cannot give any information on an order purchased from an alternative site. This site(www.fjallraven.com.au and www.fjallraven.co.nz) are the only official Fjällräven online stores in Australia and New Zealand. Please be aware of scam websites as a purchase made through them is out of our control. When alerted of scam websites and suspected fraudulent websites we do endeavour to report them however this process takes time. We encourage you to purchase direct from our website, in our Fjällräven stores or through a reputable retailer to ensure your order is not fraudulent.