Terms & conditions 條款及細則
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEB SITE.
1.1. The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as "you“) with Fenix Outdoor Taiwan Ltd referred to as "Fenix“ or "we“ at Fenix/Fjällräven Online (also referred to as the website).
1.2. We reserve the right to amend these Terms from to time without prior notice to you. The version of the Terms that will apply to your order will be those on the website at the time you place your order.
1.3. Contract language is English.
2. Prices and delivery charge
2.1 The prices and offers displayed on the Website are valid at the time they occur unless other specific terms are stated on the Website. Prices in stores, in catalogues and online may deviate from each other.
2.2. Whilst we make every effort to ensure that details are correct, we cannot be held responsible for any pricing or printing or spelling errors.
3.1. Only persons over eighteen year’s age can place an order. Additionally, the order may not be placed for your or a third party´s commercial or self-employed activity. The delivery of goods only occurs in small amounts.
3.2. Each order submitted constitutes an offer to purchase merchandise from us. Orders are subject to our acceptance.
3.3. Once you have placed your order, and have supplied us with your email address, you will receive an order confirmation email. This receipt confirmation does not represent acceptance of your order but merely informs you that your order has been received. No purchase contract takes place until we dispatch the ordered product to you.
3.4. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If payment for an order is processed and if we have already accepted payment for the order, this will be refunded using the payment method which you chose.
4.1. We strive to keep the delivery time as short as possible.
4.2. Orders submitted on weekends and public holidays will be processed the following business day. We aim to deliver your order within the estimated timeframes but delays can occur. Of course you have the right to cancel your order if delivery is delayed.
4.3. Shortly after your order has been confirmed, you will receive an order confirmation email with details of your order. You can check the status of your order at any time by signing into your Account.
4.4. Please read our shipping information for more details.
5. Cancellation rights
If you change your mind or are not completely satisfied with any item(s), you may cancel or return your order from the date you place your order until 14 days after receipt of the ordered item(s) without any reason by giving written notice and returning the goods. The returned items provided that all unused items with their original packaging and garment tags still attached.
6. Payment methods
You can only pay with credit cards for the goods. Please read our payment information.
7. Retention of title
The goods delivered to you will remain the property of Fenix until payment is completed. As long as the property has not yet officially been handed over to you, you are obliged to handle the goods with the utmost care. If the delivered goods are seized or exposed to any interference by a third party, you are obliged to inform us of this immediately and in writing.
8. Product presentation and information
Whilst we strive to be very thorough regarding our product decommonions, product images and product colours, sometimes there might occur small mistakes. We can not guarantee that the colours of clothes are reproduced completely accurately. This is because the colours you see depend on the type of computer you have and the settings on it as well as the internet browser you use.
Should a product lack any features described or should an image not be an accurate representation of the product, of course, you are entitled to return it according to our return policy stated here without any additional costs. Please note and understand that we cannot give any discounts or other gestures of goodwill beyond the applicable legal warranty.
9.1 We offer a 1 year warranty period that starts from the purchase date stated on your receipt. For a warranty claim to be processed you should be able to present a receipt. During this period, we are fixing all faults that fall under the statutory warranty obligation. The warranty does not cover damages caused by misuse, normal wear, or damages caused by external impacts. Action during the warranty period means that the product is either repaired or replaced, the right to choose alternative may be limited by legal restriction.
If it is not possible to deliver a replacement product you may choose to terminate the purchase contract or accept a discount.
9.2 In the case of an authorized claim, Fjällräven will reimburse the return shipping costs.
9.3 If you wish to submit a warranty claim on a product purchased through our website, please contact our customer service via e-mail ( CS@fjallraven.tw) .
9.4 Note that we only accept goods purchased through our website, www.fjallravenasia.com. For goods purchased in the store/through resellers, the warranty issues should be handled by the respective place of purchase that is specified on your receipt.
10. Damage in transit
In the event of damage occurred in transit please report any visible damage directly to the carrier which has delivered the parcel to you.
11.1. Nothing in these Terms shall exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
11.2. We do not:
• accept any liability for damage to your computer system or loss of data that results from your use of the Website;
• guarantee which content and services will be available on the Website. All content and services on the Website are provided on an "as is" and "as available" basis; or
• guarantee that the Website will be available uninterrupted and in a fully operating condition nor that the information on the Website itself will be free from errors or omissions (however, we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention).
11.3. Our total liability to you for any loss or damage arising in connection with this agreement shall be limited to the total price of your order.
11.4. Nothing in these Terms is intended to affect your statutory rights.
12. Force majeure
We are not responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises out of any event which is beyond our reasonable control. Such events shall include, without limitation, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks or industrial action affecting us or our suppliers.
Fenix reserves the right to assign and to pledge any claims for payment that are due and have arisen in connection with goods delivered to third parties.
15. Copyright and other intellectual property rights
The design of this Web Site and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are protected by copyright, trademark, and other laws and may not be used except as permitted in these Terms and Conditions or with our express prior written permission.
16. Final provisions
16.1. These Terms will be governed by and construed in accordance with the laws of Taiwan and any disputes that may arise shall be subject to the non-exclusive jurisdiction of the Taiwan courts.
16.2. If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.
17. UNICEF Voucher terms and conditions
This voucher is a goodwill/campaign voucher and is valid for a certain period of time. The following terms and conditions apply:
- The specific voucher code is only applicable on fjallravenasia.com
- The voucher is valid until 31 December 2021.
- The voucher can only be used and redeemed one time.
- Only one voucher can be used per order.
- Combining with other coupons/vouchers is not possible.
- The value voucher will not be paid out in cash, nor will it accrue interest. It is not possible to retroactively credit amounts against orders of the voucher that have already been placed.
- The voucher cannot be transferred to another customer account.
- Resale of the voucher is prohibited.
- The voucher cannot be set against shipping costs or import duties (if any).
- The voucher will not be refunded if you return the goods fully or partially paid for with the voucher.
- If you used a voucher when making your purchase and, as a result of revocation by you, the total value of your order is less than or equal to the discount of the voucher, we reserve the right to charge you the original price for the merchandise you keep.
- The voucher cannot be used for the purchase of gift vouchers.
1.1. 本文中的條款和細則適用於客戶（下稱「您」）在 Fenix/Fjällräven Online 網站 （下稱「網站」）上向 Fenix Outdoor Taiwan Ltd（下稱「Fenix」或「我們」）提交的所有訂單。
4.4. 請查閱我們的 送貨指引，了解更多相關詳情。
若您改變主意或對任何貨品不滿意，可在自提交訂單起至收到貨品後 7 天內取消訂單或退回貨件，無需提供任何理由（可提交書面通知）。退回貨件為未使用的，原封包裝和服裝標籤仍然附在商品上。
在完成付款前，已送達您手上的貨品仍屬 Fenix 的財產，請務必謹慎處理。若貨品被扣押或受到第三方的任何干擾，您有義務立即以書面形式通知我們。
9.2 若保養維修申請有效，Fjällräven 會退還退貨運費。
9.3 若想就在我們網站上購買的產品提交保養維修申請，請透過電郵聯絡我們的客戶服務部( CS@fjallraven.tw) .
9.4請注意，我們只接受在我們網站 (www.fjallravenasia.com) 購買的商品。至於在門市商店/經銷商購買的商品，一切保養維修問題應由收據上指定的相應購買地點負責處理。
我們的隱私政策概述了 Fenix 如何處理和保護您的個人資料。歡迎在此處查閱。