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Terms & conditions 條款及細則


1. General

1.1. The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as "you“) with Fenix Outdoor Taiwan Ltd referred to as "Fenix“ or "we“ at Fenix/Fjällräven Online (also referred to as the website).

1.2. We reserve the right to amend these Terms from to time without prior notice to you. The version of the Terms that will apply to your order will be those on the website at the time you place your order.

1.3. Contract language is English.

2. Prices and delivery charge

2.1 The prices and offers displayed on the Website are valid at the time they occur unless other specific terms are stated on the Website. Prices in stores, in catalogues and online may deviate from each other.

2.2. Whilst we make every effort to ensure that details are correct, we cannot be held responsible for any pricing or printing or spelling errors.

3. Ordering

3.1. Only persons over eighteen year’s age can place an order. Additionally, the order may not be placed for your or a third party´s commercial or self-employed activity. The delivery of goods only occurs in small amounts.

3.2. Each order submitted constitutes an offer to purchase merchandise from us. Orders are subject to our acceptance.

3.3. Once you have placed your order, and have supplied us with your email address, you will receive an order confirmation email. This receipt confirmation does not represent acceptance of your order but merely informs you that your order has been received. No purchase contract takes place until we dispatch the ordered product to you.

3.4. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If payment for an order is processed and if we have already accepted payment for the order, this will be refunded using the payment method which you chose.

4. Delivery

4.1. We strive to keep the delivery time as short as possible.

4.2. Orders submitted on weekends and public holidays will be processed the following business day. We aim to deliver your order within the estimated timeframes but delays can occur. Of course you have the right to cancel your order if delivery is delayed.

4.3. Shortly after your order has been confirmed, you will receive an order confirmation email with details of your order. You can check the status of your order at any time by signing into your Account.

4.4. Please read our shipping information for more details.

5. Cancellation rights

If you change your mind or are not completely satisfied with any item(s), you may cancel or return your order from the date you place your order until 14 days after receipt of the ordered item(s) without any reason by giving written notice and returning the goods. The returned items provided that all unused items with their original packaging and garment tags still attached.

6. Payment methods

You can only pay with credit cards for the goods. Please read our payment information.

7. Retention of title

The goods delivered to you will remain the property of Fenix until payment is completed. As long as the property has not yet officially been handed over to you, you are obliged to handle the goods with the utmost care. If the delivered goods are seized or exposed to any interference by a third party, you are obliged to inform us of this immediately and in writing.

8. Product presentation and information

Whilst we strive to be very thorough regarding our product decommonions, product images and product colours, sometimes there might occur small mistakes. We can not guarantee that the colours of clothes are reproduced completely accurately. This is because the colours you see depend on the type of computer you have and the settings on it as well as the internet browser you use.

Should a product lack any features described or should an image not be an accurate representation of the product, of course, you are entitled to return it according to our return policy stated here without any additional costs. Please note and understand that we cannot give any discounts or other gestures of goodwill beyond the applicable legal warranty.

9. Guarantee

9.1 We offer a 1 year warranty period that starts from the purchase date stated on your receipt. For a warranty claim to be processed you should be able to present a receipt. During this period, we are fixing all faults that fall under the statutory warranty obligation. The warranty does not cover damages caused by misuse, normal wear, or damages caused by external impacts. Action during the warranty period means that the product is either repaired or replaced, the right to choose alternative may be limited by legal restriction.

If it is not possible to deliver a replacement product you may choose to terminate the purchase contract or accept a discount.

9.2 In the case of an authorized claim, Fjällräven will reimburse the return shipping costs.

9.3 If you wish to submit a warranty claim on a product purchased through our website, please contact our customer service via e-mail ( CS@fjallraven.tw) .

9.4 Note that we only accept goods purchased through our website, www.fjallravenasia.com. For goods purchased in the store/through resellers, the warranty issues should be handled by the respective place of purchase that is specified on your receipt.

10. Damage in transit

In the event of damage occurred in transit please report any visible damage directly to the carrier which has delivered the parcel to you.

11. Liability

11.1. Nothing in these Terms shall exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

11.2. We do not:

• accept any liability for damage to your computer system or loss of data that results from your use of the Website;

• guarantee which content and services will be available on the Website. All content and services on the Website are provided on an "as is" and "as available" basis; or

• guarantee that the Website will be available uninterrupted and in a fully operating condition nor that the information on the Website itself will be free from errors or omissions (however, we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention).

11.3. Our total liability to you for any loss or damage arising in connection with this agreement shall be limited to the total price of your order.

11.4. Nothing in these Terms is intended to affect your statutory rights.

12. Force majeure

We are not responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises out of any event which is beyond our reasonable control. Such events shall include, without limitation, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks or industrial action affecting us or our suppliers.

13. Privacy policy

We have a Privacy Policy outlining how your personal data will be processed and protected by Fenix. Please read our privacy policy.

14. Assignment

Fenix reserves the right to assign and to pledge any claims for payment that are due and have arisen in connection with goods delivered to third parties.

15. Copyright and other intellectual property rights

The design of this Web Site and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are protected by copyright, trademark, and other laws and may not be used except as permitted in these Terms and Conditions or with our express prior written permission.

16. Final provisions

16.1. These Terms will be governed by and construed in accordance with the laws of Taiwan and any disputes that may arise shall be subject to the non-exclusive jurisdiction of the Taiwan courts.

16.2. If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.

17. UNICEF Voucher ​​terms and conditions

This voucher is a goodwill/campaign voucher and is valid for a certain period of time. The following terms and conditions apply:

  • The specific voucher code is only applicable on fjallravenasia.com
  • The voucher is valid until 31 December 2021.
  • The voucher can only be used and redeemed one time.
  • Only one voucher can be used per order.
  • Combining with other coupons/vouchers is not possible.
  • The value voucher will not be paid out in cash, nor will it accrue interest. It is not possible to retroactively credit amounts against orders of the voucher that have already been placed.
  • The voucher cannot be transferred to another customer account.
  • Resale of the voucher is prohibited.
  • The voucher cannot be set against shipping costs or import duties (if any).
  • The voucher will not be refunded if you return the goods fully or partially paid for with the voucher.
  • If you used a voucher when making your purchase and, as a result of revocation by you, the total value of your order is less than or equal to the discount of the voucher, we reserve the right to charge you the original price for the merchandise you keep.
  • The voucher cannot be used for the purchase of gift vouchers.


1. 一般條款

1.1. 本文中的條款和細則適用於客戶(下稱「您」)在 Fenix/Fjällräven Online 網站 (下稱「網站」)上向 Fenix Outdoor Taiwan Ltd(下稱「Fenix」或「我們」)提交的所有訂單。

1.2. 我們有權隨時修訂這些條款,恕不另行通知。您應受提交訂單時網站上所列出的條款約束。

1.3. 合約語言為英語。

2. 價格與運費

2.1 網站上的價格和優惠只在顯示當下有效,除非網站上另有特定條款。不同門市商店、產品目錄和網上商店的價格可能略有差別。

2.2. 我們會盡一切努力確保所有細節準確無誤,但對任何定價、打印或拼寫上的錯誤概不負責。

3. 提交訂單

3.1. 客戶必須年滿十八歲才能提交訂單。此外,所有訂單不得用於由您或任何第三方經營的商業活動。所有產品只限少量購買。

3.2. 每份訂單均構成向我們購買商品的合約,並由我們決定接受與否。

3.3. 提交訂單並向我們提供電郵地址後,您將會收到訂單確認郵件,但並不代表我們已接受您的訂單,而只是通知您訂單已經收妥。在我們發貨之前,並不存在任何購買合約。

3.4. 若因任何理由我們無法履行訂單,我們將盡快通知您。若相關付款已獲處理並由我們接納,我們會透過您所選用的付款方式向您退回款項。

4. 送貨安排

4.1. 我們會盡一切所能縮短送貨時間。

4.2. 在週末或公眾假期提交的訂單將於下一個工作天處理。我們致力在預計時間範圍內將訂單貨件送達,但有時延誤在所難免,如出現這種情況,您有權取消訂單。

4.3. 確認訂單後,您將會收到訂單確認郵件,當中包含您的訂單詳情。您可以登入帳戶隨時了解訂單處理進度。

4.4. 請查閱我們的 送貨指引,了解更多相關詳情。

5. 取消權

若您改變主意或對任何貨品不滿意,可在自提交訂單起至收到貨品後 7 天內取消訂單或退回貨件,無需提供任何理由(可提交書面通知)。退回貨件為未使用的,原封包裝和服裝標籤仍然附在商品上。

6. 付款方式

我們僅提供信用卡支付商品,歡迎在 此處查閱。

7. 保留所有權

在完成付款前,已送達您手上的貨品仍屬 Fenix 的財產,請務必謹慎處理。若貨品被扣押或受到第三方的任何干擾,您有義務立即以書面形式通知我們。

8. 產品介紹和詳細資料



9. 保養期



9.2 若保養維修申請有效,Fjällräven 會退還退貨運費。

9.3 若想就在我們網站上購買的產品提交保養維修申請,請透過電郵聯絡我們的客戶服務部( CS@fjallraven.tw) .

9.4請注意,我們只接受在我們網站 (www.fjallravenasia.com) 購買的商品。至於在門市商店/經銷商購買的商品,一切保養維修問題應由收據上指定的相應購買地點負責處理。

10. 運送期間的損壞


11. 賠償責任

11.1. 本文任何條款均不免除或限制我們對任何欺詐性失實陳述,或因疏忽造成的死亡事故或人身傷害之責任。

11.2. 我們:

• 對因使用本網站而導致的電腦系統損壞或數據丟失概不負責;

• 不保證在網站上提供哪些內容和服務。本網站上的所有內容和服務均按「現狀」和「可用」基礎提供

• 不保證本網站能時刻正常運作,也不保證本網站上的資訊不會出現錯誤或遺漏(但我們會在獲悉有關錯誤或遺漏後,盡一切努力在可行情況下盡快作出修正)。

11.3. 對於因本協議而產生的任何損失或損害,我們對您承擔的全部賠償責任應以您的訂單總額為上限。

11.4. 本文條款中的任何內容均不會影響您的法定權利。

12. 不可抗力


13. 隱私政策

我們的隱私政策概述了 Fenix 如何處理和保護您的個人資料。歡迎在此處查閱。

14. 轉讓

Fenix 有權轉讓和質押任何與交付給第三方的貨品有關和已到期的付款索賠。

15. 版權和其他知識產權


16. 最後條款

16.1. 本文條款受台灣法律管轄,並應按其進行解讀。任何可能產生的爭議應根據台灣法院的非專屬管轄權予以最終解決。

16.2. 若有法院或監管機構裁定本文任何條款為無效,則其他條款應繼續適用。

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