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Returns 退貨

We refund all unused items with their original packaging and garment tags still attached for 14 days of receipt of the merchandise. We are only accepting items for returns purchased at one of our Fjällräven webshops.

No refund on all discounted items.

In order to withdraw from your purchase contract, please return the purchased items following the steps below.

To facilitate your return process, we recommend the following steps:

1. Use the Return slip, which you have received with your Fjällräven package to fill in the reason for return in the designated fields. Please use the numbers 1 to 8 to specify the reason for the return.

2. Contact our Customer Service via email ( CS@fjallraven.tw).

When contacting the customer service the following information should be provided: Name - Order number - address - phone number-reason

Please note: A flat fee of 15 USD will be charged for the return shipping.

3. Pack the items and return slip securely in a box. You can use the box the items arrived in or another box if you prefer.

4. Leave the package To the Local SF-Express shipping center.

Refund process

We will carry out the refund using the same payment method you chose for your initial purchase. Example: If you paid by credit card, we will refund the balance to your credit card. The refund is made within the max. 14 calendar days after receipt of the returned items.

Defects liability

We offer a 1 year warranty period that starts from the purchase date stated on your receipt. For warranty claims to be processed you should be able to present a receipt. Note that we only accept goods purchased through our website. For goods purchased in the store/through resellers, the warranty issues should be handled by the respective place of purchase that is specified on your receipt.

If you wish to submit a warranty claim on a product purchased through our website, please contact our customer service via e-mail ( customerservice@fjallraven.hk)





1. 使用您在Fjällräven包裝中收到的退貨單,填寫在指定欄位中退貨的原因。請務必填寫退貨原因。

2. 聯繫我們的客戶服務部 email ( CS@fjallraven.tw).

聯繫客戶服務時,應提供以下信息:姓名 - 訂單號碼 - 地址 - 電話號碼


3. 將物品和退貨單妥善包裝在一個盒子中。可以使用物品抵達的盒子或其他盒子。

4. 將包裹送至您所在地的順豐貨運中心。






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