Contact us 聯繫我們


Our FAQ page is full of information – the answer to your question could be there already.

Non-Asian (US, Canada, Europe etc): Please visit our international contacts page.

Repair and warranty: For items NOT purchased via the Fjällräven web shop, please contact your retailer (if you’re not sure who that is, check your receipt) and they’ll handle your request directly. If you are for some reason not able to get in contact with the retailer please contact the Fjällräven office in your country.

If you are/want to become a retailer: Please visit our international contacts page.




非亞洲(美國,加拿大,歐洲等): 請到訪我們的國際聯繫頁面。

維修和保養:不是透過Fjällräven網上商店購買的物品,請聯繫您的零售商(如果您不確定,請檢查您的收據),他們將直接處理您的個案。如果由於某種原因無法與零售商取得聯繫,請聯繫您所在國家/地區的 Fjällräven辦事處

如果您想成為零售商: 請訪問我們的國際聯繫頁面。


Fjällräven APAC is located in Hong Kong, so please write to us in CHINESE or ENGLISH and we’ll help you.

In the form below, please select the most appropriate subject. Help us to help you by giving us as much detail as possible. Please include information such as the date you purchased the item, style name, article number and order number if your question is regarding an order.



Contact Form

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Fjällräven Customer Service (webshop related questions)

Fjällräven Customer Service is available from Monday to Friday between 09:00 AM - 05:00 PM (UTC+8). . Please use the contact form above for you inquiries.


Fjällräven客戶服務時間為週一至週五上午09:00至下午5:00(UTC + 8)。請使用上面的聯繫表格查詢。



Non-webshop related questions

If you can’t find an answer to your question on our FAQ page, you can email us at




Unsolicited Ideas Policy

We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.

This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Fjällräven may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we have not asked for.

If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure.