Contact us 聯繫我們

Welcome!

Our FAQ page is full of information – the answer to your question could be there already.

Non-Asian (US, Canada, Europe etc): Please visit our international contacts page.

Repair and warranty: For items NOT purchased via the Fjällräven web shop, please contact your retailer (if you’re not sure who that is, check your receipt) and they’ll handle your request directly. If you are for some reason not able to get in contact with the retailer please contact the Fjällräven office in your country.

If you are/want to become a retailer: Please visit our international contacts page.

 

歡迎!

我們的常見問題頁面為您解答問題

非亞洲(美國,加拿大,歐洲等): 請到訪我們的國際聯繫頁面。

維修和保養:不是透過Fjällräven網上商店購買的物品,請聯繫您的零售商(如果您不確定,請檢查您的收據),他們將直接處理您的個案。如果由於某種原因無法與零售商取得聯繫,請聯繫您所在國家/地區的 Fjällräven辦事處

如果您想成為零售商: 請訪問我們的國際聯繫頁面。

 



Fjällräven APAC is located in Hong Kong, so please write to us in CHINESE or ENGLISH and we’ll help you.

In the form below, please select the most appropriate subject. Help us to help you by giving us as much detail as possible. Please include information such as the date you purchased the item, style name, article number and order number if your question is regarding an order.


FjällrävenAPAC位於香港,請用中文或英文與我們聯繫,我們將會提供幫助。

在下面的表格中,請選擇最合適的主題。幫助我們盡可能詳細地為您提供幫助。如果您的問題與訂單有關,請提供您購買商品的日期,名稱,商品編號和訂單號碼等資料。

Contact Form

* Required Fields

 


 

Fjällräven Customer Service (webshop related questions)

Fjällräven Customer Service is available from Monday to Friday between 09:00 AM - 05:00 PM (UTC+8). . Please use the contact form above for you inquiries.

Fjällräven客戶服務(網店相關問題)

Fjällräven客戶服務時間為週一至週五上午09:00至下午5:00(UTC + 8)。請使用上面的聯繫表格查詢。

 


 

Non-webshop related questions

If you can’t find an answer to your question on our FAQ page, you can email us at info@fjallraven.hk

其他問題

如您在常見問題頁面找不到相關答案,請電郵到 info@fjallraven.hk

 



Unsolicited Ideas Policy

We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.

This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Fjällräven may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we have not asked for.

If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure. 


未經請求的想法政策

我們很高興收到您的來信。我們非常重視您對我們產品和服務的意見。但是,我們的公司政策不允許我們接受除我們要求之外的產品的想法。

該政策旨在避免在Fjällräven內部開發的項目看起來與其他人的想法相似時可能出現的任何誤解。請不要向我們發送任何我們沒有要求的產品創意或插圖。

如果由於某種原因您向我們發送未經請求的想法或插圖,我們不會保密,我們對任何使用或披露不承擔任何責任。